Complaints Policy & Procedure

Charity BackRoom, the social enterprise subsidiary of Voluntary Norfolk, is committed to providing an excellent service to its members and other stakeholders working in an open and accountable way that builds trust and respect.

We have developed a Complaints Policy and Procedure that explains our approach to receiving complaints. We also have an Complaints Procedure Flowchart, for your information. 

There was no scope for improvement. The service was first class