How we can help
Charity BackRoom supports organisations of all sizes by enabling them to focus their efforts on front-line aims and objectives.
We understand that your organisational ethos is important, so our advice and service provision is always specific to your organisation’s needs, but without the cost you may associate with the term ‘bespoke.’
Whatever the size or purpose of your organisation we will endeavour to help it thrive, not just survive the tough times.
Quality Standards
Charity BackRoom is dedicated to providing quality services that meet the needs of the sector and which deliver the kinds of practical support that can really make a difference to organisations, especially in these tough times.
We know how important it is for our products and service standards to remain at the very forefront of best practice, yet at a time when every penny is precious, we are firm in our belief that excellent customer standards should not cost clients extra.
To ensure that we deliver the best we can, every time, we are assessed by three different quality standards, each of which has a specific relevance to an important part of our business.
These standards are backed by some of the leading organisations in the field of quality assessment so you can be sure that you are getting a quality, bespoke service that is tailored to the needs of your individual organisation – but that is always affordable.
NAVCA Quality Award
A rigorous, externally audited, evaluation of the quality of services offered to voluntary and community groups by local support and development organisations
NCVO Approved Consultant
Each of the featured consultants has experience of working with voluntary sector organisations and has passed NCVO’s approval process demonstrating a commitment to providing high quality service. Approved consultants go through the approval process each year so NCVO can be sure they are maintaining the highest standards.
ISO9001:2008
ISO International Standards are the most recognised quality award across the globe and relevant to all sectors. The award makes significant attempts to ensure that products and services are safe, reliable and of extremely good quality. There is also a considerable onus on customer processes and journey paths to ensure that clients enjoy exceptional service.