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HR & Employment Law Testimonials


We came across Charity Backroom at a “Business as Mutual” conference earlier this year. Since then we have met with them and begun to look at how they can help us to reduce our core costs so that we can cope with reduced funding. Following on from this we have also entered into an agreement with them to help us through a our current situation. I am delighted with the service they are offering us. They have been professional throughout, provided us with clear and easy to understand information, including costs. It is refreshing that they understand the sector and so are able to help in a really practical and relevant way.

Young Lives


'The management have found advice on employee relations excellent. The charity’s specific needs have been fully taken on board when advising us to manage several difficult situations which have arisen this year both in a timely and effect manner. Our Charity BackRoom contact has responded to routine queries in a professional and understanding way and has assisted us with reviewing policies and contracts of employment. We have been helped to look at new approaches in managing existing and new staff and advice and guidance we have received has been extremely valuable and very reassuring during these times of ever changing legislation.'

Asperger East Anglia


'My experience has been exceptional. The consultants are true professionals who know their stuff very well.   They provide a responsive, well-tuned service to meet both my varying and frequent needs and our charity’s circumstances.  I feel confident we now have in place a decent staff handbook and set of employee polices that reflect our wish to be a good employer and fully comply with employment law. I also feel confident and reassured.  I am but a phone call away to get timely, practical help when I need it.  I definitely recommend them to any company seeking a quality service, professionalism and prompt, honest guidance and support.’



'We at Age UK North Norfolk would like to say that without question the support given by all is first class. The advice given has always been clear and understood, and all our issues have always been dealt with professionally and with empathy. Nothing seems ever to be too much trouble, and always dealt with quickly and efficiently. We would recommend them to any organisation.’ 

Age UK North Norfolk


'Charity Backroom are working with us on a large Human resources project involving a job evaluation, the creation of a corresponding pay scale and new staffing structure. We are only in the early stages but to date I cannot fault the service they have provided. From the outset they really understood what we are trying to achieve and have translated that into an accessible project plan and timelines. All of the staff we have met have been knowledgeable and  are extremely positive and professional at all times. They are totally committed to providing an excellence service'

Headway Norfolk and Waveney

'Thank you for coming to our rescue in our employment process with advice and a whole Human Resource folder of customised forms and policy templates. You responded at such short notice and I am really grateful for the speed of your set up process and receipt of the folder. I can’t tell you how many hours of work have been saved and will be saved with the ongoing support. You will be pleased to hear that we have now successfully recruited our first employee. Thanks to Charity Backroom support we have been able to keep well within our timetable for this. I will look forward with confidence to any future guidance we may need and ongoing communications.'

St Seraphim’s Trust


'The Trustees at the Assist Trust were discussing the support Charity BackRoom have given us in recent months and felt it appropriate to put something in writing to convey our appreciation.  As a charity that has grown rapidly over recent years, the guidance that Charity BackRoom has provided as party of its Employment Support Package has proved to be absolutely invaluable. Policy templates are up-to-date, clear and appropriate to our business and the advice offered has been both timely and extremely effective. Some potentially thorny issues are now being resolved in a constructive and positive fashion. Please make sure that everyone in the Charity BackRoom team receives our full appreciation.'

The Assist Trust


Following the need for an independent HR Consultant we found that Charity Backroom applied their extensive experience and provided a thorough and professional service and acted impartially, listening to and considering both sides of the situation. Charity Backroom's report and recommendation was provided soon after the hearing which allowed for the matter to be finalised without delay. I certainly would not hesitate to use Charity Backroom again.

High Oaks


Charity Backroom has been instrumental in the setup of my business. Their HR support has be readily available at all times, and we have worked together to create a professional package, specifically adapted to Q1Care Ltd’s requirements. Would strongly recommend their services to any business, new or established.

Melanie Meads - Q1Care Limited


Thank you for all your support this year, Kate.  We could not have got this far without help from you and Esme.  I appreciate that it must have been a terrible drain (it's not fantastic at this end either!) but you remained committed and insightful - enthusiastic even - nonetheless, and I am most grateful for that.

Quentin - FLACK Cambridge


The stationary Pack is very useful and is good to know that all the up to date templates I will need are available.



You have helped me out with three complex cases running at the same time, two of the interdependent on each other to a degree. To be honest, I don’t know how on earth we could have handled them all to their successful conclusions without you. Your responsiveness at all times and your combination of operational pragmatism and legal back up when necessary have been just great for us. Thank you!



In the last 12 months Great Yarmouth Sports and Leisure Trust has faced a number of HR and Employment Law challenges, for which we required ongoing expert advice. As an existing, extremely satisfied customer of Charity BackRoom, in respect of payroll provision, we had no hesitation in utilising the HR and Employment Law services that were available. The expert, professional guidance and advice provided by our Charity BackRoom HR Consultant has been exceptional and we really could not ask for more.

Wayne Nixon - Great Yarmouth Sport & Leisure Trust


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